Ent Service Level Elite P/cstmr - 2year

Inleiding

Enterprise Tech Support ensures that your organization is equipped with the necessary expertise,as provided by Samsung mobility engineers. Their experts are ready to conduct proactive assessment,provide reliable support,handle escalations of various sorts/degrees,as well as tailor solutions to fulfill your organization's unique needs.

Features

• Unparalleled Samsung support
• Wide support coverage
• Single point of contact

Specifications

General
Full Contract Period	2 years
Response Time	48 business hours
Service Availability	24 hours a day / 7 days a week
Localisation	English
Details
Service &Support	Remote consulting - 2 years - response time:1 h - availability:24 hours a day / Monday-Sunday - severity level 1 Remote consulting - 2 years - response time:4 business hours - availability:10 hours a day (8:00 AM - 6:00 PM) / Monday-Friday - severity level 2 Remote consulting - 2 years - response time:24 business hours - availability:10 hours a day (8:00 AM - 6:00 PM) / Monday-Friday - severity level 3 Remote consulting - 2 years - response time:48 business hours - availability:10 hours a day (8:00 AM - 6:00 PM) / Monday-Friday - severity level 4 Remote consulting - 2 years - availability:24 hours a day / Monday-Sunday - english language only Training - 1 incident - on-site - repair time:1 day - english language only Technical support - 1 incident - on-site - repair time:3 days - english language only