Email: info@vcd.be
Veeam Availability Suite Enterprise Additional 2 Years 8x5 Support
| General | |
| Type | Technical support (additional) |
| Service Included | Phone consulting |
| Full Contract Period | 4 years |
| Response Time | 2 hours |
| Service Availability | 8 hours a day / 5 days a week |
| Software | |
| Software Title | Veeam Availability Suite Enterprise |
| Installation Type | Locally installed |
| License Qty | 1 CPU socket |
| License Pricing | OEM |
| Licensing Details | ESD |
| Details | |
| Service & Support | Phone consulting - 4 years - response time: 2 hours availability: 8 hours a day / Monday-Friday - severity level 1 ¦ Phone consulting - 4 years - response time: 8 business hours availability: 8 hours a day / Monday-Friday - severity level 2 ¦ Phone consulting - 4 years - response time: 12 business hours availability: 8 hours a day / Monday-Friday - severity level 3 ¦ Phone consulting - 4 years - response time: 24 business hours availability: 8 hours a day / Monday-Friday - severity level 4 ¦ Web support - 4 years availability: 8 hours a day / Monday-Friday ¦ New releases update - 4 years ¦ Web knowledge base access - 4 years |
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