Veeam Availability Suite Enterprise Plus Additional 4 Years 8x5 Support

Introduction

Veeam Availability Suite Enterprise Plus Additional 4 Years 8x5 Support

Specifications

General
Type	Technical support (additional)
Service Included	Phone consulting
Full Contract Period	4 years
Response Time	2 hours
Service Availability	8 hours a day / 5 days a week
Software
Software Title	Veeam Availability Suite Enterprise Plus
Installation Type	Locally installed
License Qty	1 CPU socket
License Pricing	OEM
Licensing Details	ESD
Details
Service & Support	Phone consulting - 4 years - response time: 2 hours availability: 8 hours a day / Monday-Friday - severity level 1 ¦ Phone consulting - 4 years - response time: 8 business hours availability: 8 hours a day / Monday-Friday - severity level 2 ¦ Phone consulting - 4 years - response time: 12 business hours availability: 8 hours a day / Monday-Friday - severity level 3 ¦ Phone consulting - 4 years - response time: 24 business hours availability: 8 hours a day / Monday-Friday - severity level 4 ¦ Web support - 4 years availability: 8 hours a day / Monday-Friday ¦ New releases update - 4 years ¦ Web knowledge base access - 4 years