Premier support from Extreme Networks,is a proactive,high touch post sale support service that assists customers in supporting their Extreme Networks products and network. All resources and deliverables are designed to manage your day-to-day technical needs,provide analysis and recommendations while building strong customer relationships,all focused on keeping your network performing at optimal levels.
General | |
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Service Included | Advance hardware replacement |
Location | Shipment |
Full Contract Period | 1 year |
Response Time | 4 hours |
Service Availability | 24 hours a day / 7 days a week |
Details | |
Service &Support | Extended service agreement - advance parts replacement - 1 year - shipment - response time:4 h (distance from customer site - 160 km) - availability:24 hours a day / Monday-Sunday Technical support - phone consulting - 1 year - availability:24 hours a day / Monday-Sunday Technical support - web support - 1 year - availability:24 hours a day / Monday-Sunday Training - 1 year - 4 incidents per year Technical support - monitoring - 1 year New releases update - 1 year |
Compatibility Information | |
Designed For | P/N:5720-24MW |
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